Privacy Policy for La Vida Markets
Effective Date: March 18, 2025
At La Vida Markets ("we," "our," or "us"), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines our practices regarding the collection, use, protection, and sharing of your information when you use our vending machines, micro-markets, websites, apps, or services (collectively, "Services"). By accessing or using our Services, you consent to the terms outlined in this Privacy Policy.
Information We Collect
1. Personal Information:
Name, contact details (email, phone number), and payment information when provided voluntarily.
Information provided through customer feedback, surveys, or loyalty programs.
2. Automated Information:
Usage data including product selections, transactions, location of vending machines, and service interaction.
Device information, IP addresses, browser type, and usage patterns when accessing our website or apps.
How We Use Your Information
We use your information to:
Provide, improve, and personalize our Services.
Process transactions, manage payments, and maintain accurate financial records.
Analyze usage patterns to optimize product offerings and improve service efficiency.
Communicate promotions, loyalty rewards, service updates, and relevant information.
Respond to customer inquiries, complaints, or feedback.
Sharing of Information
Your privacy is important, and we limit sharing of personal information as follows:
Service Providers: Third-party vendors who assist us with analytics, payments, marketing, and operational support, bound by confidentiality agreements.
Legal Compliance: Disclosure as required by law, subpoena, legal processes, or governmental requests.
Business Transfers: Information may be transferred in connection with mergers, acquisitions, sales of assets, or business restructuring, provided privacy is upheld.
Security of Your Information
We implement robust security measures, including encryption, secure storage, access controls, and routine monitoring to protect against unauthorized access, disclosure, alteration, or destruction of personal information.
Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices and Rights
You have the right to:
Access, correct, update, or request deletion of your personal information.
Opt-out of marketing communications at any time by following unsubscribe instructions.
Contact us directly to exercise your privacy rights.
Children's Privacy
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may periodically update this policy. Any changes will be posted on our website with a revised effective date. Continued use of our Services after policy changes indicates acceptance.
Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
La Vida Markets
Email: privacy@lavidamarkets.com
Phone: (254) 541-3708
Thank you for choosing La Vida Markets. Your trust is our priority.